The Commissioner introduced his
report which outlined the processes in place to hold the Chief
Constable to account for the improvements needed following the PEEL
inspection in 2022. The panel were
reminded that there had been a revisit by the HMICFRS in December
2022 which had focused on the progress against the causes of
concern. The reinspection had found
that improvements had been made but there was more to
do.
The Panel were reminded that
the Force had entered the ‘engage’ phase which enabled
the force to be supported by HMICFRS and other national policing
bodies and regularly share progress on areas of
improvement. The Commissioners report
outlined the arrangements in place for monitoring and sharing
information on the numerous work streams to enable
improvement. The Panel was reminded
that the Commissioner also had regular meetings with the Chief
Constable, held in public, which covered performance
issues. This information was available
on the Commissioners website.
All forces that were in the
‘engage’ phase with HMICFRS were discussed at the
Policing Performance Oversight Group (PPOG) chaired by HMCIC Andy
Cooke. The Commissioner confirmed that
another area of work which was also kept high on the PPOG agenda, was the
Child Protection Inspection which had taken place a few months
prior to the PEEL inspection. This had
highlighted a number of issues which
were unexpected.
The Panel asked a number of questions and discussed issues raised in
the recent Inspection reports which provided the following
information:
- The
Commissioner felt that the force had lost sight of what the public
expected in terms of communication.
This may have been due to the Pandemic and the challenges and
demands of services changing.
- It had
been difficult to measure the effect of some of the changes that
had taken place, such as IT changes.
These changes had not been implemented as well as they could have
been and may have taken supervision away from the process of
training new officers and working through the process and offering
advice and support.
- The
Chief Constables senior leadership team had changed significantly
in the last 18 months and there had been a
number of promotions and new staff members which was helping
to redesign solutions and get the service back to
‘outstanding’.
- It was
felt that the new operating model would improve morale and
therefore performance.
- The
inspection letter of 10 February 2023 referred to effective
supervision of investigations and ‘no meaningful improvement
in this area’. The Commissioner
informed the Panel that there had been several changes since this
inspection in December. The Chief
Constable had been involved in the promotion of Sergeants and was
confident that they knew what was expected of them and the level of
supervision needed. IT changes and
redesign may take a little longer to embed which would free up more
time at an appropriate officer level.
- The
Commissioner informed the Panel that the type of crime had changed
over the last few years with cyber; fraud; domestic violence and
protecting children increasing.
- The
Public Protection Unit and work on protecting children was a
partnership approach and work was taking place with both Stoke and
the County Council to improve services.
- More
information on the PEEL report and Child protection services would
be included in the Commissioners Annual report (Panel meeting -
June 2023).
It was acknowledged that the
Governance process was the same for the Fire and Rescue
Service.
Resolved:
a.
That the report be noted.
-
That more information on the PEEL report and Child
protection services be included in the Commissioners Annual report
at the June 2023 Panel meeting.