Decision details

Local Government Social Care Ombudsman (LGSCO) Investigation resulting in a Formal Report

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


In compliance with the LGSCO's requirements, the Public Report of a finding of fault by the County Council in relation to an Adult Social Care case will be submitted to Cabinet for consideration.


Alan White Image

“Supporting those who need a helping hand to live happily, healthily and independently is a priority for this council and each year we successfully help thousands of people.


Often these cases are complex, with individual needs and issues to be considered and although we get the vast majority right in the face of sharply rising demand there are occasions where we could do better.


This has been a complex and challenging case for the council from the beginning and we have changed some of our procedures as a result. All the things the Ombudsman has asked for are in hand, but, given the sensitivities of this particular case we have focused on doing the right thing at the right time for the individual involved rather than insisting on certain actions simply to comply with the deadline.”


Alan White, Deputy Leader and Cabinet Member for Health, Care and Wellbeing


Reasons for the Decision The Local Government and Social Care Ombudsman has issued a formal report against Staffordshire County Council following its investigation of a complaint in relation to a citizen who has mental and physical health problems.


DecisionThat the following recommendations from the Local Government and Social Care Ombudsman’s Formal Report of 15 August 2019 be agreed:


(i) Meets with the citizen and her Advocate if she completes another self-assessment form, so she can deliver it and discuss it with her Advanced Social Work Practitioner.


(ii) Within four weeks apologises to the citizen and pays her a further £500 for the distress it has caused and the trouble she has been put to.


(iii) Apologises to Ms X and pay her £250 for the distress caused to her, if she returns the personal data about someone else and confirms what she has said.


(iv) Within eight weeks meet with MPFT to agree an action Plan, including timescales for ensuring agree remedies are completed within the required timescales and assessments and care and support plans meet the requirements of the Care and Support Statutory Guidance, including:


i. eliminating unnecessary delay over assessments, care and support planning and decisions on personal budgets;

ii. ensuring assessments adequately identify care needs;

iii. providing estimated personal budgets as the basis for care and support planning;

iv. providing people with copies of their assessments and care and support plans, and

v. ensuring care and support plans include the final personal budget.


Report author: Kate Bullivant

Publication date: 17/10/2019

Date of decision: 16/10/2019

Decided at meeting: 16/10/2019 - Cabinet

Effective from: 23/10/2019

Accompanying Documents: